Terms and Conditions

Aurinkokehrä Webshop

Aurinkokehrä webshop is a service provided by the textile company Design Vasko Oy (VAT FI08000451). All prices include VAT in Europe. We reserve the right for price alterations. You can order by placing an order through our webshop or by emailing us to anna@aurinkokehrä.fi. You have to be over 18 years old or you have to have the permission of your parent or guardian to place an order.

Payment service

Aurinkokehrä uses OP payment service and Paypal to process payments. General terms and conditions concerning the OP payment service can be found here.(finnish).

Shipping costs to Finland

Shipping and handling fees via Posti:

Finland, Fetch from Posti Parcel Point -> 7 €

The shipping fees are automatically updated according to your cart contents. For over 100.00 € orders we pay the shipping.

Shipping costs to Nordic and Baltic countries

Countries: Sweden, Norway, Denmark, Estonia, Latvia, Lithuania.

Shipping and handling fees: 10€

The shipping fees are automatically updated according to your cart contents. For over 100.00 € orders we pay the shipping.

Shipping costs to EU

Shipping and handling fees: 15 €

The shipping fees are automatically updated according to your cart contents. For over 100.00 € orders we pay the shipping.

If you wish for yarn to be delivered outside the EU, please contact us by email anna@aurinkokehra.fi.

Shipping methods

After having placed an order, you will receive an order confirmation via email within a few minutes. In case you don’t get an order confirmation, please check the junk mail folder from your email! We aim to ship your order out as soon as possible, usual delivery time is within 1-14 days of order placement. Estimated shipping time to EU is 3-5 days. For all of our worldwide shipments, we use Finnish Post.

Return policy

Aurinkokehrä has a 14 day return policy. Always save the receipt from your purchase. The date of your purchase is required to claim the guarantee or return the item. All returns must be handled with care, unused with the tags, and in their original packaging. Make sure the returned item will not be damaged in transit. Failure to comply will render the return ineligible for refund. Please contact us by email prior to returning a product anna@aurinkokehra.fi . The customer is responsible for return shipping charges, and for returning the products within 14 days of your notification of return. When shipping returns, we highly recommend shipping with an insured carrier, as we will not be responsible for lost or missing packages.

If you want to return the item you have purchased in exchange for another item, first return your purchase and then place a new order.

The following products may not be returned: Products manufactured in accordance with the customer’s specifications and products which are for health or hygiene reasons not suitable for being returned.

Warranty

If a mistake has taken place and there is a defect in the product, we will repair or replace the product. Please contact us by email concerning any warranty issues.

 

Contact details

Aurinkokehrä (reg.)

Design Vasko Oy

FI08000451

Fagervikintie 1395

10250 Fagervik

FINLAND

tel. +358 407405043

anna(at)aurinkokehra.fi